A: Yes, we recommend you to try our software at first.

A: Yes. Our software is designed with the beginner in mind, so it's very easy to use.

A: We are sorry, but there are no Mac versions of our products.

A: You will receive the Serial Number by email immediately after your successful purchase. Please provide the valid Email address when you fill the order form.

A: There are several possible reasons:
    1. Because of your Email setting, the letter with Serial Number went to your Trash directly. Please look for the letter there.
    2. Your Email service provider rejects the Email from unknown senders, so the license can’t be sent to you.
    3. You provided an invalid Email address when you filled the purchase form.
If you are under one of the last two situations, please contact our support team to get assistance.

A: You will receive the registration information via Email after your successful purchase. Download the software you bought from our site and setup it. After you run the software, Click the drop-down button on the top right corner and click the “register” item. Then enter your name, Email and Key (Serial Number) in the corresponding box to finish the registration.
Note: Since the Serial Number is letter-sensitive, please COPY and PASTE the code. And don’t add any blank before or after it.

A: Sure. Please contact our support team, and please enclose the related order information (such as order ID, Email address and name you used when you purchased etc.) which will help us to find your order in our database in time.

A: If your converted video is not playable, please check whether the video parameter is fit for your device. When any parameter is set too high among Resolution, Bit rate and FPS, it will cause that the video is not smooth or failed. On the other hand, the aspect ratio is not the same in the Resolution parameter. Please choose the suitable parameter for your device. You can view the device instruction for more information.